Sofia Ochoa

En StepUp, queremos asegurarnos de que tengas una experiencia de compra fluida y transparente, incluyendo cómo se calculan los costos de envío. Esta guía te ayudará a entender los factores que afec...

Usually, only one discount or promo code can be applied per order. Be sure to check our current promotions and select the best option for your purchase.

Please contact us within 7 days of receiving your order if your shoes are defective or incorrect. We will arrange for a free replacement or refund as quickly as possible. 

To cancel, log into your StepUp account, visit the “My Membership” section, and follow the prompts to cancel. Your membership benefits will continue until the end of your billing period, but no par...

You can join the Stride Club during checkout or by signing up through your StepUp account online. Membership is available as an annual or monthly subscription and activates immediately upon joining.

The StepUp Stride Club is our exclusive membership program that offers members discounts, free shipping, early access to new products, birthday rewards, and much more. It’s designed to give runners...

You can track your order by clicking the Track Your Order link at the top of our website. Enter your order number and email address to see current status updates including shipping progress and est...

We do! StepUp ships to select international destinations. Shipping costs and times vary depending on the country. Customs fees or import taxes may apply and are the responsibility of the recipient....

Shipping times vary by location and shipping method chosen at checkout. Standard shipping typically takes 3-7 business days within the continental U.S. Once your order ships, we’ll send you a track...