Policies 🚓

At StepUp, we’re committed to ensuring you love every step you take in our running shoes. If you’re not completely satisfied with your purchase, our easy returns and exchanges process is designed to get you back on track quickly.

Returns

• Eligibility: Returns are accepted within 30 days from the date you receive your order.
• Condition: Shoes must be unworn, in original condition, and returned in their original packaging. This helps us process your return quickly and fairly.
• How to Return:
  1. Contact our customer support team to initiate your return and receive a prepaid return label.
  2. Pack the shoes securely in their original box, attach the return label, and drop off at the designated carrier location.
• Refunds: Once we receive and inspect your return, we’ll process a refund to your original payment method within 5-7 business days. Shipping fees are non-refundable unless the return is due to a defect or our error.

Exchanges

• Sizing or Style Exchanges: If you need a different size or want to exchange for another style, simply follow the return process above and place a new order for your desired shoes.
• Defective or Damaged Items: If your shoes arrive defective or damaged, please contact us immediately. We’ll arrange for a replacement or exchange at no extra cost.

Important Notes

• Customized or personalized shoes are non-returnable unless there’s a manufacturing defect.
• Sale or clearance items are eligible for return or exchange according to the same 30-day policy unless otherwise noted.

If you have any questions or need assistance with a return or exchange, our friendly StepUp customer service team is here to help every step of the way!